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Careers
Totelecom is a great place to start your working life and we offer the opportunity to feel good by doing good in your everyday work. Our supportive and inclusive environment enables you to learn, develop and be your best in the role that best suits you.
- experience of staff management
- Understanding of risk management and health and safety
- IT Competent User Proficiency with Microsoft word, Outlook, Excel & Sharepoint
- Familiarity with accounting software systems preferably Xero
- Ability to write simple reports
- Good Communication Skills
- Good understanding of HR Policies & Procedures
- Ability to undertake training as directed
- Demonstrated experience of reception and public facing administration duties
- Demonstrate knowledge of Data Protection GDPR Regulations
Job Title: Customer support analyst
Eligible occupation code for the job: 3132
Vacant Posts: 01
Salary: £ 26,500-£28, 000
Job Description:
To troubleshoot and resolve complex issues and escalations
- Acting as a first point of contact for customer calls
- Use the internal system to log and update calls
- To support with software related issues
- Providing regular updates when required to relevant agencies
- Acting as an escalation point to resolve and troubleshoot complex issues
- Documenting all aspects of the work using the internal system
- Collaborate with 3rd party supplier
- Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
- Support with the roll out of new software/hardware releases
Skills:
- To be self-motivated and a contributing member of the team
- Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary
- Good time management.
- Ability to work under pressure.
- Excellent Customer Service Skills
- A good understanding of IT based systems
- Ability to work in a pressurized environment
- Problem analysis/problem solving
- Must be able to communicate effectively with all levels of users.
- Great problem-solving skills and a desire to achieve
- High level of knowledge and understanding of Windows Operating Systems
Experience: 2 years relevant
Qualification: A Levels/BTEC or equivalent
The salary will be based on a 37.50-hour work week, Monday to Saturday
Job Title: Database Administrator (Online Department)
Eligible occupation code for the job: 3131
Vacant Posts: 01
Salary: £ 26,500-£28, 000
Job Description:
This position requires strength in all aspects of database administration and design, and will work closely with development teams to provide high-quality business solutions and play an active role in projects from inception to delivery.
Technical Skills:
- Understanding of database infrastructure, maintenance, administration, and design.
- Ability to complete root cause analysis on database-related issues.
- Good problem-solving skills in multiple operating environments.
- Foundational understanding of how to troubleshoot connectivity and performance issues that involve database infrastructure.
- Ability and desire to learn new processes and technologies.
- Basic oral and written communication skills.
Qualifications:
- 3+ years of DBA experience
- A Levels/BTEC or equivalent
Job Title: Housing Officer
Eligible occupation code for the job: 3234
Vacant Posts: 01
Salary: £ 26,500-£28, 000
Job Description:
Assess the needs of people applying for housing, give people vacant accommodation
carry out regular inspections, deal with anti-social behaviors, refer people to advice on benefits and welfare, gather statistical information and prepare reports, attend meetings, arrange for things like broken lifts and boilers to be repaired, work with other agencies like social services
Skills:
customer service skills.
business management skills.
administration skills.
knowledge of economics and accounting.
patience and the ability to remain calm in stressful situations.
the ability to accept criticism and work well under pressure.
Experience: 2 Management & administration
Qualification: A Levels/BTEC or equivalent
The salary will be based on a 37.50-hour work week, Monday to Saturday
Job Title: Housing Officer
Eligible occupation code for the job: 3234
Vacant Posts: 01
Salary: £ 26,500-£28, 000
Job Description:
Assess the needs of people applying for housing, give people vacant accommodation
carry out regular inspections, deal with anti-social behaviors, refer people to advice on benefits and welfare, gather statistical information and prepare reports, attend meetings, arrange for things like broken lifts and boilers to be repaired, work with other agencies like social services
Skills:
customer service skills.
business management skills.
administration skills.
knowledge of economics and accounting.
patience and the ability to remain calm in stressful situations.
the ability to accept criticism and work well under pressure.
Experience: 2 Management & administration
Qualification: A Levels/BTEC or equivalent
The salary will be based on a 37.50-hour work week, Monday to Saturday
